Shipping Policy
Welcome to edmfox.com. We appreciate your interest in our products and services. This Shipping Policy outlines how we handle shipping and delivery of the products you purchase from our website. We encourage you to review this policy carefully and contact us if you have any questions.
Shipping Duration
Our standard shipping time for orders is typically 7 business days. Please note, these timelines are estimates and actual delivery times may vary depending on factors outside of our control such as customs processing, courier delays, and others.
Shipping Methods
We use a variety of shipping methods to ensure your products arrive safely and as quickly as possible. The specific shipping method used for your order will depend on the product type and delivery location.
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of the package, as well as the destination. These costs will be displayed at checkout for your review before finalizing your purchase.
International Shipping
We offer international shipping to a wide range of countries. Please be aware that customs duties, taxes, and handling fees are not controlled by edmfox.com and are the sole responsibility of the customer. We encourage you to check with your local customs office for more information on these charges.
Shipping Confirmation and Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email. This email will also contain your tracking number, which you can use to track the status of your shipment.
Shipping Delays
While we strive to deliver your order within the timeframe stated above, delivery dates cannot be guaranteed due to potential unforeseen delays by the courier or due to other external factors. In the event that a delay occurs, we will do our best to keep you informed.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process the cancellation and issue a full refund. If the order has already been shipped, we cannot guarantee the cancellation.
Damaged or Lost Packages
If your order is damaged during shipping, or if it never arrives, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.
Updates to this Shipping Policy
We reserve the right to update this Shipping Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
For any questions, concerns, or clarifications about this Shipping Policy, or if you experience any issues with your delivery, please do not hesitate to contact us at support@edmfox.com.
Thank you for shopping with edmfox.com.